Many authorities AI projects, and others in the pipeline, leverage agentic AI.
The UAE is nicely acknowledged for its management in synthetic intelligence. As adoption has accelerated, authorities organizations have led the way. AI is being put to work throughout the country’s public region in a range of use cases. The Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) is the use of AI to velocity up and enhance the accuracy of visa applications, residency permits, and work authorizations. In healthcare, AI monitors, and even predicts, traits in fitness conditions. And bots and different AI equipment are assisting to optimize medical operations, even helping with diagnoses. In policing and countrywide security, AI-driven surveillance and predictive analytics are revolutionizing how authorities maintain UAE cities safe. And in transport, AI is lowering congestion and bettering citizen experiences in important cities like Abu Dhabi and Dubai.
Many of these authorities AI projects, and others in the pipeline, leverage agentic AI. Dubai’s Department of Finance (DOF) launched Project ASCEND, a scalable agentic AI gadget that will automate the verification of transactions and different monetary processes. LLM (large language model) and RAG (retrieval-augmented generation) applied sciences will come collectively to examine DOF’s interior workflows in opposition to exterior compliance necessities and provide actionable tips for revisions. The message being despatched by way of UAE authorities entities is clear – agentic AI is a catalyst for accelerating the adjustments at the coronary heart of authorities initiatives; it is not, in any way, a alternative for the visionary human leaders who are taking us there.
As 2026 dawns, the UAE is in a higher function than ever to supply on its formidable imaginative and prescient for authorities services. And it is all due to the fact of agentic AI, which is an awful lot greater than a mere increase in automation. Agentic AI has the plausible to be an enabler of single-platform government, thereby removing the siloed structures that keep again progress. Agents are at their high-quality when they function in secure, integrated-data environments. The UAE has led the area in development closer to eGovernment and mGovernment. Now it has an possibility to unify systems – some thing many corporations have indicated they are keen to do. For example, in October the Ministry of Human Resources and Emiratization (MoHRE) introduced an upcoming unified portal to streamline the private-sector employment journeys of Emiratis.
A reshaping force
Consolidation of structures in the public quarter will be a boon to fee effectivity and citizen satisfaction. The authorities can do away with inefficiencies, inclusive of duplication of workflows. It can additionally commence to meet the expectations of its digital-native citizenry. Autonomous AI dealers can notably assist with this transition. They can pass departmental boundaries with ease to join in the past disparate approaches and statistics into seamless services. AI dealers can mix personal, health, and tax records as required to pre-fill reputable types for residents and residents. AI sellers will make sure that facts constantly flows to the right selection maker at the right time and in the right way. Governance is bolstered and compliance is guaranteed.While different governments round the world are shifting slowly on agentic AI and integrated-platform authorities services, the growth already made in the UAE suggests that leaders right here have already come to recognize the multi-dimensional advantages on offer. AI marketers can supply real-time visibility into complete science stacks, inclusive of underlying infrastructure. This capacity helps in a vary of sustainability areas, from waste administration to strength usage. Other use instances enable departmental management groups to ease work burdens, boosting innovation and public-facing provider levels.
Agentic AI is consequently a pressure for reshaping public offerings and it continues to exhibit its conceivable in stay and pilot programs. In January, when ADNOC carried out a broad-spectrum proof-of-concept with AI agents, the petrochemical massive suggested a 70% enchancment in “accuracy in foremost seismic interpretation aspects” and leaps ahead in “advanced reservoir monitoring and anomaly detection”. Departments that supply offerings to the public can use platform consolidation, and the innovation that solely comes with agentic AI, to supply efficiencies such as these found in ADNOC’s POC. Environmental corporations can carry collectively asset-monitoring options with logistics statistics to enhance waste series and minimize congestion, each of which assist to tamp down carbon emissions. Healthcare carriers can get to the bottom of queries greater quickly. Schools and faculties can use staff insights from unique industries’ AI dealers to design their publications to be extra impactful, main to long-term upgrades in ability ranges inside the labor market.Boundless opportunities
The public-sector single-platform imaginative and prescient has usually required a degree of statistics integration concept to be impractical. But agentic AI has opened the door to that vision. The solely impediment that stays is the lingering doubts of the public. However, UAE authorities ministries have proven decisive management and terrific belief in residents in their strikes to undertake AI agents. The authorities has proven that it acknowledges the significance of transparency, accountably, and social accountability when constructing AI systems. If the public can't have confidence a platform, then its excessive diploma of integration will do little to assurance its success.
Fortunately, the UAE Charter for the Development and Use of Artificial Intelligence, issued as phase of the UAE Strategy for Artificial Intelligence, stresses the want for AI to supply on “human well-being and progress”, safety, objectivity, privacy, transparency, human oversight, governance (including accountability), technological excellence, and inclusive access. The Charter is simply one of many sources of coaching the authorities has made handy to non-public and authorities entities for the improvement and use of AI systems. Adopters of agentic AI ought to use these pillars on their journey.Agentic AI is poised to grow to be a defining attribute of public provider for the foreseeable future. The UAE Government is nicely placed to set international benchmarks in this arena, as it has already proven a willingness to outline its imaginative and prescient definitely and stress the want for citizen-centric deliverables. Its personal ministries are already tough at work demolishing their silo legacies; and charters and white papers always name for sturdy governance and transparency.
