Ja kļuvi par kiberzādzības upuri un nozagtie līdzekļi ir pārskaitīti uz Binance kontu, lūdzu, sazinies ar Binance atbalsta dienestu un iesniedz šādu informāciju:
- Detalizētu notikuma aprakstu, norādot, kā un kad tas notika;
- Screenshots/videos of you logging in to the account. This may help support your claim that you’re the owner of the wallet that was compromised.
- Details of the transaction: which wallet was compromised, and the account that received the alleged stolen funds.
- A list of all the blockchain transactions involved (TxID with clickable links).
- A copy of the police report filed concerning the incident
1. Go to the compromised wallet and locate the transaction from the withdrawal history. Copy the TxID.
2. Atver blokķēdes pārlūku (piem., blockchain.com Bitcoin darījumiem).
3. Atrodi attiecīgo TxID.
4. Nokopē lapas URL kopīgošanai.
Svarīga piezīme:
- Binance is not responsible for any loss suffered in relation to or arising from the alleged stolen funds.
- Binance is unable to unilaterally freeze any user’s assets without an appropriate official freezing order from law enforcement or a court of competent jurisdiction. It is your responsibility to promptly take action to obtain an official freezing order, e.g. by reporting the matter to your local police and requesting the issuance of a freezing order.
- Any response or action taken by Binance in relation to any information provided by you on the incident shall be without admission to the merits of your claim or any alleged tracing of funds to Binance. Binance reserves the right to set out its position on your claim as we deem fit.
In addition, please ask law enforcement officials to contact Binance via the following methods mentioned in the guide via this link (depending on their jurisdiction):
- China (mainland):
- Sign up here with an official law enforcement email address.
- Krievija un Baltkrievija: lūdzu, raksti uz [email protected].
- Citas teritorijas (izņemot Honkongu, Taivānu un Makao): reģistrējies šeit, izmantojot tiesībaizsardzības iestādes oficiālo e-pasta adresi.
Binance will cooperate with law enforcement requests in providing the information and support as required by law. Binance will liaise directly with law enforcement, and Binance, including its Customer Service team will not be able to share any of this information with you as they are confidential. You should always reach out to law enforcement directly for any updates.
