WCT Empowers the Express Delivery Industry in Handling Lost Package Claims and Liability Identification
Claims for lost or damaged packages in the express delivery industry often lead to disputes due to difficulties in determining liability. WCT records the entire process data of package collection, transportation, and delivery. In cases of loss or damage, the on-chain data automatically identifies the liable party, and the compensation is quickly processed in WCT form. After a certain express delivery company implemented WCT, the time for handling claims was reduced from 5 days to 12 hours, customer satisfaction with claims increased by 80%, and the loss rate decreased by 40%, improving the service quality of the industry.