The PUMP Token sale on Bybit has ended, and the allocation results are being verified after the overload incident caused by the API error.
The oversubscription of the Token sale has caused some users to receive allocations, while others did not. Bybit is committed to fully refunding cases that did not receive allocations due to technical issues.
MAIN CONTENT
The PUMP Token sale on Bybit has ended, and the allocation results are being checked.
API errors caused the situation of oversubscription, leading to many users failing to receive Tokens.
Bybit ensures full refunds for users who do not receive allocations due to the incident.
How did the PUMP Token sale on Bybit end?
According to official information, Bybit has terminated the PUMP Token sale, and the allocation results are currently under review to ensure accuracy and fairness for users.
The termination of the Token sale has been confirmed by Bybit on the official Twitter page on July 13, 2024, demonstrating responsibility and transparency in the project implementation process.
Why does the situation of oversubscribed registrations occur?
The incident caused by an unexpected API error led to delays in processing Token registration applications, resulting in token sales exceeding the expected levels. This caused some users to successfully receive allocations, while others did not.
This is an unexpected technical issue, which Bybit quickly addressed to protect customer rights, thereby enhancing reputation and trust within the cryptocurrency community.
To ensure fairness, we are conducting thorough verification of the allocation results and will fully refund the amounts for users who were not granted a token purchase allocation due to technical issues.
Statement from Bybit representative, July 2024
How does Bybit handle cases of not receiving an allocation?
Bybit is committed to fully refunding the funds locked for users who are unsuccessful in receiving their token purchase allocation, ensuring that no financial losses arise.
This process is carried out quickly and transparently, evidenced by reports on refunds on the platform and continuous customer support from Bybit's expert team.
What is the significance of verifying allocation results for users and the market?
This review process helps protect the interests of investors, avoid unnecessary disputes, and strengthen trust in the operation of exchanges in the volatile cryptocurrency market.
Users can be assured of transparency and seriousness in managing token sales, contributing to a healthier investment environment.
How can users receive a refund if they are not allocated?
Users who do not receive Tokens due to API errors will be automatically refunded the entire amount that was frozen in their wallets without any additional action required.
In addition, the customer support team is always ready to answer questions and handle any arising cases to provide a reliable experience for users.
Protecting customer rights is always our top priority, and we strive to ensure that all processes are conducted transparently and safely.
Bybit operations department representative, July 2024
Frequently Asked Questions
I participated in the PUMP Token registration but did not receive an allocation, when will I get a refund? Bybit will automatically refund users who do not receive an allocation due to API errors, typically within 3-5 business days. Is the PUMP Token allocation process transparent? Bybit is committed to thoroughly verifying the results, ensuring fairness and transparency for all users participating in the token sale. Can I file a complaint if I encounter an issue during the token allocation process? Bybit's support team is always ready to receive and handle any inquiries or complaints related to token allocation. Why do API errors impact the token registration process? API errors cause the registration system to become overloaded, leading to some applications being delayed or unsuccessful, resulting in uneven allocations. Do I need to do anything to receive a refund if I am not allocated? Users do not need to take any action; the entire amount will be automatically refunded to your wallet on the Bybit platform.
Source: https://tintucbitcoin.com/pump-token-bybit-qua-tai-hoan-tien/
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