I just asked again, and they said to wait for 14 working days, yesterday they said it was 17 working hours

Yesterday, RCADE opened for trading but only allowed buying and not selling, resulting in a loss of over 1000 USDT in principal. Customer service has promised to compensate me, which should take about one working day. If you also incurred principal losses due to being unable to sell after buying, you can contact customer service for a solution. If it's only for airdrops, don't go to #rcade .
Lastly, thanks to Binance; it truly is the number one exchange in the universe. Once the compensation arrives, I will reply in the comments.