#BinanceTurns8 A French woman successfully recovered 2,050 euros from her bank after falling victim to a phishing attack.
This case highlights the importance of quick reactions and knowledge of rights as a consumer in the face of online financial fraud.
Details of the fraud:
The victim received a text message (SMS) that appeared to be from her bank, informing her of a suspicious purchase of 199 euros, and the message contained a link supposedly to cancel this transaction. Upon clicking the link, she was directed to a cloned website that looked exactly like her bank’s interface. There, she was asked to enter her banking information, including login credentials and a confirmation code sent via SMS.
After entering this information, the fraudsters used it to access her bank account and executed two bank transfers of 1,025 euros each, totaling 2,050 euros.
How did she recover her money?
✅Quick response: As soon as she discovered the unauthorized transfers, the victim contacted her bank immediately to report the fraud. This action is crucial to increase the chances of recovering the funds.
✅Filing a complaint: She filed a formal complaint with the police, which is a necessary step to prove that a crime occurred.
✅Legal basis: Most importantly, the victim based her claim to the bank for compensation on Article L.133-19 of the French Monetary and Financial Code. This article states that the bank is responsible for refunding the transferred amount in the case of an unauthorized payment, unless there is evidence of gross negligence on the part of the client.
In this case, the bank initially refused to refund the money, claiming that the victim had been negligent in protecting her banking information. However, thanks to her insistence and assistance from the consumer protection organization (UFC-Que Choisir), she was able to prove that the fraudsters' use of advanced phishing techniques (such as visual deception of the banking interface and requesting a confirmation code) did not constitute gross negligence on her part.
✅Resorting to an Ombudsman: After the initial refusal from the bank, the victim escalated her complaint to the bank's financial mediator (le médiateur bancaire). This mediator plays a pivotal role in resolving disputes between banks and their clients.
✅Awareness and asserting rights: This case showed that awareness of consumer rights in the face of financial fraud, and insisting on claiming them, can lead to positive outcomes even in seemingly complex cases.
Important advice: If you fall victim to a phishing attack, always remember the need to act quickly, report the incident, and understand your rights as a consumer🤔🤔🤔.
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