To be honest, the situation with OKX is quite disgusting.
Locking users' funds during the lockdown,
Not resolving the issue for half a month,
As things escalated, they got anxious; where were they earlier?
1. They require users to submit work, salary, social security, fund transaction records... all sorts of information, and users are being pushed around just to get back their hard-earned money.
Doesn't Star think this is an insult to the users?
2. They do not support users in taking out loans,
So are your contracts not of a loan nature? Isn't a contract just a loan?
What are you pretending to be, a pure white lotus?
3. Because users on your platform cannot close their positions during the lockdown, they end up watching their funds get liquidated; how will this be handled?
My suggestions:
(1) Do not require users to submit complicated and lengthy information to prove their identity.
Because this is a blatant insult to the users.
(2) If the issue is not resolved within 30 minutes after the user submits their information for the first time, allow them to withdraw their funds and leave.
(3) If you believe users need to provide various complex proofs, if users are unwilling to provide them, please allow them to withdraw their funds and leave. Many international banks and exchanges operate this way.
(4) Clearly state how users whose positions cannot be closed due to your platform's risk control, resulting in liquidation, will be handled.