Mae Buntz ysbi
--
🚨 OKX CEO apologizes for unjust account freezes
Star Xu, CEO of the OKX exchange, apologized after multiple complaints about unjust account freezes due to "false positives" in their compliance system.
⚠️ Despite having passed the KYC process, users reported freezes and excessive requests for information (employment history, employer, etc.).
🗣 Xu acknowledged that even with advanced technology and a global team of over 600 people, it is difficult to avoid errors, but assured that they are working to improve the experience.
💬 "Sometimes it seems that users are asked to 'prove that their father is their father'," Xu ironically commented on the complexity of the process.
Star Xu, CEO of the OKX exchange, apologized after multiple complaints about unjust account freezes due to "false positives" in their compliance system.
⚠️ Despite having passed the KYC process, users reported freezes and excessive requests for information (employment history, employer, etc.).
🗣 Xu acknowledged that even with advanced technology and a global team of over 600 people, it is difficult to avoid errors, but assured that they are working to improve the experience.
💬 "Sometimes it seems that users are asked to 'prove that their father is their father'," Xu ironically commented on the complexity of the process.
Disclaimer: Includes third-party opinions. No financial advice. May include sponsored content. See T&Cs.
6
0