#OneBigBeautifulBill OKX CEO apologized after some "false positives" blocked users' accounts.
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The CEO of OKX stated that "false positives" are one of the biggest challenges the exchange faces when ensuring global compliance.
#BTCWhaleMovement The founder and CEO of OKX, Star Xu, apologized to the platform's users after complaints arose about improper account freezes on the cryptocurrency exchange, including one case where a user could not access their funds despite completing the extensive verification steps.
"We sincerely apologize for any inconvenience caused. We acknowledge that there are still issues such as high rates of false positives and a suboptimal user experience in the information gathering process during compliance and risk control operations," Xu said in a post on Friday.