🚨 BREAKING: OKX Responds to User Flagging Backlash

Crypto exchange OKX has publicly apologized for mistakenly flagging normal users as “risky” under its compliance system — and has pledged improvements to prevent future false positives.

🛡️ While OKX emphasized the importance of strict KYC, AML, and transaction monitoring to stay regulatory-compliant, it admitted its risk system still has operational shortcomings.

🔍 Key Points:

• OKX systems flagged legitimate users due to overly cautious checks

• False positives were acknowledged as a known issue

• Users may be asked to verify funds, addresses, or employment — but accounts won’t be frozen without cause

• OKX promised better UX for document submission & faster resolutions

👤 However, not all users are satisfied — one user claimed $10,000 USDT was frozen, alleging repeated, invasive info requests and poor support.

💬 OKX says it vets its own employees and maintains zero tolerance for misconduct or insider abuse.

📢 Bottom Line: OKX is walking a compliance tightrope — balancing regulation and user trust. But user experience must keep up.