GameStop has agreed to pay $4.5 million to settle a class action lawsuit related to sharing customer information without permission, following allegations of violating federal privacy laws in the United States.
MAIN CONTENT
GameStop used the Facebook Tracking Pixel to collect and share customer data without consent.
The company agreed to compensate a total of $4.5 million for customers who made purchases on the website from 2020 to 2025.
Customers can receive a cash payment or shopping voucher under specific conditions, with the deadline for submission being 15/8/2025.
Is it true or false that GameStop is accused of sharing customer data without permission with Facebook?
The lawsuit was filed in 2023, alleging that GameStop violated the Video Privacy Protection Act (VPPA) by using the Facebook Tracking Pixel to collect and transfer customers' personal information without permission.
According to the Southern District of New York court records, plaintiffs Scott Gallie and Alejandro Aldana claim that customer identity data and the games they purchased were transferred to Meta Platforms Inc., violating federal regulations on protecting personal information.
We believe that protecting customers' personal data must be a priority, and violations like this must be handled rigorously.
Chris Cox, CEO of StartLogic, April 2024
What are the details of the compensation agreement between GameStop and affected customers?
According to the agreement, GameStop will pay $4.5 million to compensate customers, cover legal fees, administrative costs, and provide a bonus for the class representative. Eligible customers can receive cash up to $5 or a shopping voucher worth approximately $10.
Vouchers are usable on the GameStop website and sent to the account linked to the email address of the requester, provided they made a purchase from 18/8/2020 to 17/4/2025 and have a matching public Facebook profile.
GameStop is committed to stopping the use of the Facebook Tracking Pixel on websites that may disclose game content governed by the VPPA.
Why did GameStop agree to resolve the matter quickly?
Although the company does not admit wrongdoing, agreeing to the settlement helps avoid prolonged legal disputes and minimizes costs related to a lawsuit lasting nearly 2 years.
How can customers request compensation from the settlement?
Customers wishing to receive compensation must submit a claim form by 15/8/2025 via the official lawsuit website. The submission must include full name, contact information, and proof of a matching public Facebook account.
Compensation will be transferred via digital services such as Zelle, PayPal, or Venmo within 45 days after the agreement is finally approved. Vouchers will be sent to the registered GameStop account linked to the registered email and will be valid for one year.
This measure helps users receive fair support while promoting accountability in the protection of personal data on e-commerce platforms.
Jennifer Lee, Technology Law Expert, March 2024
Frequently Asked Questions
1. Who is eligible for compensation in the GameStop case? Customers who made purchases on the GameStop website from 18/8/2020 to 17/4/2025 and have a matching public Facebook account. 2. What does the compensation include? A maximum of $5 in cash or a shopping voucher worth approximately $10. 3. How to submit a claim for compensation? Visit the official lawsuit website and submit the application form by 15/8/2025. 4. Does GameStop admit wrongdoing? They deny any wrongdoing but agree to settle to avoid prolonged litigation. 5. Will the agreement affect customers' data in the future? GameStop will stop using the Facebook Tracking Pixel on pages containing content related to the VPPA unless legally permitted.
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