Customer Knowledge (KYC) Challenges in the Pi Network and Their Impact on the Success of the Migration Process
The main obstacle faced by many individuals is step 9 in the Pi Network migration process: passing the Know Your Customer (KYC) check.
Thousands of users have reported continued account disruptions, despite having passed the "Know Your Customer" process months ago. Wallet balances show zero, and the migration status is either repeated or halted, with tokens never leaving the app.
Some users have reported seeing a "Preliminary Approval" status in the "Know Your Customer" field, which is a state of uncertainty where the system recognizes the KYC attempt but does not complete the synchronization. This is not a rejection, but it effectively hinders the migration process.
