How is this possible? Recently, I purchased goods from a shop and paid through bank transfer. The transaction was successful from my end, but due to network distribution issues, the payment wasn't received by the shopkeeper's bank. So, I made a cash payment. I complained to the helpline, providing all the details. Two days later, the payment reflected in the shopkeeper's account. Despite my repeated requests to my bank to refund the payment since I'd already made a cash payment, they refused. In the end, I had to go to the shopkeeper, and they transferred the payment back to me.
Daily, I hear people saying p2p they've been scammed, payments get reversed after being sent, but this kind of situation is not possible.
This isn't possible. Once a transaction is made and reflected in the recipient's account, it can't be reversed.
The bank clearly says that you've paid the person, and now you need to ask them to transfer it back to you. Our hands are tied; the payment has already been made.
And from what I've read and heard,
This reflects a common banking policy where, once a payment is made, the bank's role in facilitating a refund is limited. The onus is on the recipient to agree to return the funds, highlighting the importance of communication and agreement between parties in resolving payment disputes.
