#FTXRefunds FTX has initiated the refund process for customers affected by the collapse in 2022, with funds being distributed through partners such as Kraken and BitGo.
💰 Overview of the Refund Process
Effective Date: January 3, 2025
Priority Group: Customers with claims under $50,000, referred to as "Comfort Class," will be the first to receive payments.
Refund Amount: Approximately 119% of the original claim, including interest.
Payment Method: Funds are distributed via Kraken or BitGo, depending on user preference.
Schedule: Eligible users can expect payment within 60 days after the claim is approved.
🗂️ Steps to Claim Your Refund
1. Access the FTX Customer Portal: Visit claims.ftx.com to begin the process.
2. Complete the Required Form: Submit your Know Your Customer (KYC) information and necessary tax documents.
3. Choose Distribution Agent: Select between Kraken or BitGo for fund distribution.
4. Verify Your Identity: Ensure your identity is verified with the chosen distribution partner.
5. Beware of Fraud Attempts: Be cautious of deceptive communications. Only use official channels for correspondence.
🌍 For Users in the EU
Backpack has acquired FTX EU and is now processing claims for European customers. Affected users must register on the Backpack EU platform, complete identity verification, and submit recent bank statements. Refunds are issued in euros, with crypto claims handled separately through FTX.
