Some users have lost their reward points simply because they didn’t understand the difference between the types of vouchers. Let’s clear this up:
There are two main types of vouchers:
1. Token Vouchers
When you claim a token voucher, the equivalent amount is directly credited to your spot wallet.
You can use this just like real money for trading or withdrawal.
2. Trading Fee Rebate Vouchers
This voucher does not appear in your spot wallet.
It is only used to cover trading fees when you make a trade.
You cannot withdraw or trade this voucher as cash or tokens.
Important Tip:
If you’re looking to get a cash-equivalent reward, make sure to claim a Token Voucher, not a Tra
ding Fee Rebate Voucher.
