I had an experience with the Binance platform that truly showed me the difference between regular platforms and one that genuinely cares about its users.
Some time ago, I faced a temporary suspension issue due to changing devices, and although it was annoying at first, the support team handled the matter professionally, and the account was resumed after verification.
But then I noticed the activities disappeared, and I thought the problem had returned. I contacted support again, and the follow-up was quick; the conversation was transferred to the specialized department, and the reason for the issue was explained: a temporary failure in risk assessment.
I didn't give up, and I submitted a dispute request even though some said "it won't help you." I was confident that my clean use of the account would be sufficient.
And indeed, after a few days, I received a notification of acceptance and a reward for the "Write and Win" campaign!
The message from all this?
Don't despair at the first problem. Binance has a smart system, but humans are involved in dealing with issues. If you use your account properly, everything will be resolved over time.
Today, my account is normal and I participate in activities without restrictions.
I advise every user facing any challenge to follow step by step, use the account actively, and communicate with support respectfully—
Because experience has proven that a calm voice reaches faster.
