Having your account locked – even temporarily – is a nightmare for any trader. Below are the 5 most common mistakes that could cause your Binance account to be 'frozen' and how to handle it if you encounter them:
1. ⛔ Logging in Too Many Times Incorrectly
If you enter the wrong password 5 times in a row within a few seconds, the system will automatically lock the account for safety reasons.
Note: Even if you are just 'panicking' because you forgot your password, the system still processes it as if there is suspicious access behavior.
How to handle: Wait for the unlock time or use the "Forgot Password" feature if unsure about login information.
2. 📲 Log In From a New Device Without 2FA
Switching to a new phone, new computer, or strange IP without enabling two-factor authentication (2FA)?
Binance will immediately put the account under risk assessment to prevent unauthorized access.
How to handle: Always enable 2FA (Google Authenticator or SMS) and verify before changing devices. If locked, follow the verification instructions from Binance.
3. 📨 Ignore Warning Emails from Binance
You receive an email asking: "Did you just log in?" – do not take it lightly!
If you do not respond promptly to system alerts, the account may be automatically locked due to suspected intrusion.
How to handle: Always check your email (including the spam folder), respond promptly to confirmation requests from Binance.
4. 🆔 Not Updating KYC When Requested
Binance occasionally requires users to update their identification documents (KYC) due to policy changes.
If you 'ignore' these requests, the account will be temporarily locked until re-verification.
How to handle: Monitor notifications in the app and email. Update KYC on time to avoid disruption in trading.
5. 🚫 Linking Suspiciously Marked Wallets
If you receive money from wallets showing signs of fraud, money laundering, or related to illegal activities, Binance may temporarily lock your account – even if you received it accidentally.
How to handle:
Do not receive coins from strangers or projects of unclear origin.
If locked, contact Binance support, provide complete information, and wait for processing.
✅ Quick Tips to Avoid Account Locking:
Always enable 2FA
Check and respond to emails from Binance
Use personal devices, avoid public devices
Update information and documents on time
Do not trade with wallets of unclear origin
Stay calm and follow the correct support procedures if there are issues
Always take proactive measures to protect your account. Safe trading is not just a privilege – it is also a responsibility.