3 days ago, i deposited 12.49$ in infinex wallet on base network and yesterday on infinex app i swidged 12.49$ on base network to arbitrum network but i didn't get 12.49$ on arbitrum network and its not showing either on base network

my deposit address: 0x4EF7391739A61175B23521D3A6954270689034a5

need help @infinex_app