Hello, I would like to ask you, please, and I want a logical answer, kindly and not as a command.

When I collect points, for example, I collected 100 points and wanted to exchange them but I couldn't find the voucher. I thought, hmm, maybe it has expired, so I raised the challenge and wanted a $2 voucher for 200 points, but I couldn't find it either. Please, what is the solution? I hope you can help me, and thank you #BinanceHODLerSTO