#CZ
How Binance Built Unshakeable User Trust, According to CZ.
While many admire Binance for its massive user base and global presence, CZ shares that the true foundation of Binance’s success lies not in sleek design or advanced features but in relentless user protection and transparency.
From the very beginning, Binance took a different path. Just a month after launching, China banned ICOs. Rather than walk away, Binance returned investor funds at ICO prices even when BNB had already surged 6x. This decision cost the company 40% of its treasury at the time, a bold move that no other platform had made then or since.
Moments like these defined Binance’s commitment. When the platform suffered a $40M hack in 2019, Binance didn’t hide. They communicated with users every two hours, went live with AMAs just six hours after the incident, and fully covered the loss from their own funds.
CZ also highlights how Binance was the first exchange to distribute staking rewards (like GAS for NEO holders), recognizing that those rewards rightfully belonged to users not the exchange.
“We’re dealing with people’s assets,” CZ says. “Security isn’t just about systems; it’s about how we respond when things go wrong.”
Trust isn’t built in the easy times. It’s built in crisis and Binance's rise shows what happens when a company consistently puts users first.
