My stop-loss order for Bitcoin at 00:35:10 on the 19th was triggered at 95100, and the trade should have been completed. But I was liquidated!

Yes! You read that right! I sold the order above the liquidation price of 95085 and was still liquidated, and was charged over 1100 USDT.

Looking back at the order record, the order was completed at 35 minutes and 10 seconds, while the liquidation happened at 35 minutes and 13 seconds, which means I was liquidated just 3 seconds after the order was completed!

And what caused my liquidation? It turns out that after my order was completed, due to the deduction of fees, the amount of collateral became more than 20 USDT lower than the margin amount. However, looking back at the transaction, the transaction fee was 38.2 USDT, which led to the risk rate dropping below 1.

But the system liquidated my account directly within a timeframe that a normal person cannot reasonably operate to repay (only 3 seconds) and charged a liquidation fee. Is this reasonable?

After talking with customer service, even the internal customer service staff felt that a 3-second repayment time is unreasonable and insufficient for me to manually repay. However, they still said it was a system setting, so a refund was not possible.

Dear Binance users, today I experienced such an incident and was forced to bear this loss. But what if tomorrow this happens to you? If this defect causes a loss that you as a customer have to bear? Can you accept it?

Therefore, today, let us join forces to demand Binance change its trading system! We need a more user-friendly system design to protect the rights and interests of us users!