There may have been an incomplete or incorrect entry during the transfer at the bank you are using. Please check your transfer records and contact our Binance Customer Support via chat through the "Support" section, with the following information.
When making a deposit via bank transfer, you need to include the unique identification number assigned to you in the "Remitter's Name" field.
Example 1: For 6-digit identification numbers: 123456ヤマダ タロウ
Example 2: For 17-digit identification numbers: 12345678987654321
The deposit will result in an error in the following scenarios:
- Missing identification number
- Incorrect identification number
- Missing spaces
- Unnecessary spaces added
- Missing Katakana name
If you encounter any of these issues, please contact our Binance Customer Support support with the following details:
- Deposit date
- Deposit amount
- UID
- Sender name information. Identification number + Katakana name
Once we verify that the unreflected deposit is yours, it will be credited to your account. In some cases, we may request a screenshot showing the deposit details.
In addition, if there is a discrepancy between the Katakana name in the remitter's name field registered in your Binance account, the deposit will not be automatically reflected due to a user mismatch. In such cases, please apply for a Kumimodoshi (Recall) from your bank or contact our Binance Customer Support..
Furthermore, if there is a discrepancy between the katakana name of the account holder at your bank and the katakana name registered on your Binance account, there may be an error during the withdrawal process. If you need to update your registered katakana name, please contact our Binance Customer Support via chat.
For detailed instructions on how to deposit Japanese Yen to Binance Japan, please refer to the following link:
https://www.binance.com/en-JP/support/faq/how-to-deposit-jpy-to-binance-japan-5d79d88025204a15b69a574bca5de9e6
