Fellow Binancians,
Thank you for being a part of the Binance Japan community.
Recently, in the securities industry, there have been many reported cases where malicious third parties steal customers' IDs and passwords through phishing scams and conduct unauthorized transactions. Strengthening security measures has become an urgent issue in the cryptocurrency exchange industry as well. To protect our customers' assets, enhanced measures such as implementing two-factor authentication (2FA), regularly changing passwords, and raising awareness about suspicious emails and links are required.
Our company provides a two-factor authentication (2FA) feature.
As a measure against unauthorized access, we kindly ask all customers to ensure that two-factor authentication (2FA) is enabled at login.
[FAQ] How to enable 2FA on your Binance account
If you see the following message when logging in via the website or smartphone app, it means 2FA is not yet set up. Please select either "PassKey (biometric authentication or security key)" or "Authenticator App" to enable two-factor authentication.
Also, please make sure to manage the information related to your configured two-factor authentication yourself and never share it with any third party.
Our Terms of Use prohibit sharing your account with anyone other than the registered user. When using our services, please act on your own judgment and perform actions yourself.
If you notice any transactions you do not recognize or have any questions, please contact Customer Support. If you have shared your password or two-factor authentication information with a third party, please notify us immediately.
We will continue to strive to provide safer and more reliable services, and we sincerely appreciate your continued support of Binance Japan.
Thank you for your support!
Binance Japan Team
2025-06-04
Trade on-the-go with Binance’s crypto trading app (iOS/Android)
＊Please note users are required to complete account verification first before using Binance Japan services.
＊＊Binance Japan will pay interest based on a trust contract.
＊＊＊Please select “Unresolved” > “Forward to Customer Service” to initiate a chat with Customer Support Agent. Our Chat Support is available from Monday to Sunday from 09:00 am to 11:00 pm (Japan time). If you contact us outside of the aforementioned operating hours, our Customer Support team will reply back to you on the next business day.
How to Use Binance Japan Support
https://www.binance.com/en/support/faq/how-to-use-binance-support-7b0fd3ccb821483a99ff8f5cda374ee9
Note: Binance Japan reserves the right in its sole discretion to amend or cancel this announcement at any time and for any reasons without prior notice.
General Risk Warning
● Crypto assets are not "legal tender" whose value is guaranteed by the government, such as the Japanese yen or dollar. They are electronic data exchanged over the Internet.
● Crypto assets can incur losses due to price fluctuations. You may lose money if the price of a crypto asset plummets or suddenly becomes worthless.
● Crypto assets may not trade at the price or volume you ordered due to market conditions or liquidity fluctuations.
● Cryptographic assets may lose their value due to the failure of the blockchain or other recording mechanisms.
● If the login information used for electronic authentication is compromised, a third party may misuse that information, which could result in losses to you.
● If you use a self-managed wallet, etc. and lose your private key or password, you may not be able to use the cryptographic assets you hold and may lose their value.
● Although the Company manages customers' assets separately from the Company's assets, in the event of the Company's bankruptcy, the Company may not be able to return the deposited money and cryptographic assets.
● Cryptographic assets may be used for payment in lieu only with the consent of the person receiving payment in lieu.
