Why Can’t I Receive Emails from Binance?

2018-01-05 03:37

If you can’t receive emails sent from Binance, please follow the instructions below to check your email’s settings:

1. Check that you’re logged in to the email address registered to your Binance account

Sometimes you might be logged out of your email on your devices and hence can’t see Binance’s emails. Please log in and refresh.

2. Check that the email address registered to your Binance account is correct

To check your registered email address, go to [Security]. Make sure the email address here is correct.

If you’d like to change your registered email address, please follow the step-by-step guide here.

3. Check your email’s spam folder

If the email service provider is pushing Binance emails into your spam folder, you can mark them as “safe” by whitelisting some frequently-used official Binance email addresses. For more details, please refer to How to Whitelist Binance Emails.

4. Check that your email client or service provider is working normally

You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.

5. Check that your email inbox isn’t full

If you’ve reached the limit, you won't be able to send or receive emails. You can delete old emails to free up some inbox space.

6. Register from common email domains

We recommend registering your Binance account with email addresses from common domains, such as Gmail, Outlook, etc.