How to Verify My Residential Address on Binance? (Applicable to All Users)

To verify your account, we are required to collect one or two documents from you: Proof of Identity (POI) and Proof of Address (POA). We can only verify your identity when you provide the required documents. The Proof of Address is a document that validates your address. During account verification, you will be asked to enter your full name and residential address and upload a document proving this is where you live.

The document you upload must meet specific criteria to be eligible as proof of your address. It must be issued in your name and match the name of the Binance account owner. It also must not be older than three months and contain the following information:

• Your Name
• Your Home Address
• The Date of Issue
• The Issuing Authority
• A Reference to the Issuing Authority (e.g., a logo, contact information, or a website)

You need to upload a copy of the document showing your full name, which clearly indicates: your residential address, the date of issuance, and the name of the issuer. It needs to be dated within three months before the date of submission.

Valid documents include, but are not limited to:

• Utility bills, e.g., electricity, water, gas, sewerage (1)
• Utility contract confirmation signed by an authorized representative from the utility company
• Internet service provider account statements
• Landline telephone/Internet/TV/communication packages bills (mobile bills are not acceptable) (2)
• Government issued and official correspondence documents (e.g. official government letters, tax notices, letters from court etc.)
  Tax letters/bills/Tax notice/ Notice of Tax Liability are valid within last 3 months; Annual tax declarations/Income tax returns are valid within past year are valid within past year (3)
• Certificate of residence from local government (within three months, unless stated otherwise)
• Building management statements (4)
• Home insurance statements
• Mortgage statements (5)
• Bank or Credit Card statements, including accepted list of Fintech companies (6)
• Investment Account Statement, issued by bank or accepted list of Fintech companies
• Bank reference letters - stamped and/or signed, including accepted list of Fintech companies
• Address Confirmation Letter - stamped and/or signed, issued by bank or accepted list of Fintech companies
• Account Balance Letter - stamped and/or signed, issued by bank or accepted list of Fintech companies
• Bank statement together with account summary which includes key details about the account, balances, transactions, interests- including accepted list of Fintech companies
• Student rental agreements from university residence or university housing/halls
• Letter from a university to confirm a student attends the school and their current residential address
• Government-issued student grants/loans or bursaries to a current residential address
• Government tenancy contract/tenancy contract information registration certificate (Document should be issued by the state body OR confirmed by the Housing Authority and is valid within 1 year)
• Government-issued National ID card/Permanent Residence card containing residential address (cannot be the same document used for Identity verification) (7 & 8)
• Bank transfer receipt/money transfer confirmation, including accepted list of Fintech companies
• Debit/Credit advices issued by bank or accepted list of Fintech companies

(1) Utility bills with joint names are acceptable.

(2) Bills for telecommunications packages that include mobile phones are acceptable, though mobile phone bills are not accepted on their own. (e.g., a package for internet, TV, and mobile would be acceptable). Mobile phone bills are acceptable for all UAE users.

(3) Official handwritten documents must include a stamp and/or signature. Other government-issued documents that do not bear a stamp or signature must contain alternative verification features such as a stamp, signature, QR code, barcode, hologram, or similar security elements.

(4) Building management statements are not accepted for Mexico and France.

(5) Mortgage statements are not accepted for Mexico.

(6) Signature bank statements/reference letters are not acceptable. Bank documents for joint accounts are acceptable. Bank statements with hidden IBAN number, card number, or transaction dates are considered invalid and will not be accepted.

(7) At the time of submission, the Permanent Residence Card should be valid for at least 6 months, and the National ID Card must be valid for a minimum of 3 months. An ID card without an expiry date will be considered valid.

Statements from these Fintech companies/Financial Institutions are acceptable as POA:

FOR BAHRAIN ONLY:

• Driver’s License (Front and back side)
• Smart Card Printout

FOR KUWAIT ONLY:

• Civil ID (can use the same single ID document for POI and POA)
• Public Authority for Civil Information with full information and stamped

FOR QATAR ONLY:

• Qatari National Address Portal Certificate

FOR SAUDI ARABIA ONLY:

• Saudi National Address Portal

Note:

• Any identification document (ID card/residence card) used by the retail customer for POA verification has to be valid (i.e., not expired). These documents do not need to be issued within the last three months;
• Please ensure the proof of address document shows your full name and residential address. It should also be dated within three months;
• The name on the document must be the same as the ID submitted;
• The address on the document must be the same as the residential address entered;
• The name, address, issue date, and issuer must be clearly visible.

In general, you cannot use the following documents as Proof of Address:

• Statements of credit cards issued by retail stores
• Payslips/labor contracts
• Transaction receipts (even if delivery/billing address is provided)
• Bank correspondence letters/marketing materials
• Mortgage/loan correspondence letters/marketing materials (except mortgage/loan statements)
• Bill statements where product/services subscribed are not specified
• Insurance documents (except home insurance documents)
• Bills from streaming services
• Mobile phone bills (except UAE users)
• Medical bills
• Documents issued to a P.O. Box (your residential address must be visible)
• For Balkans countries only, the following are not accepted: Serbian ID card with chip, Montenegro ID, Bosnia and Herzegovina ID
• A bank letter confirming a closed debt is not accepted
• Statements showing only bank fees/charges are not acceptable
• Documents with watermarks from editing applications are not accepted

• Check that your document is not older than three months. Binance only accepts Proof of Addresses that are dated within the last three months from the date of issuance.
• Make sure your document can be used as Proof of Address. If you are unsure, please refer to the lists above.
• Check that the name and address on your Proof of Address document match the name and address you submitted during the Binance account registration process.
• Capture the document vertically (in portrait mode) to ensure the full document is captured. Do not capture it in landscape mode.
• Please use original, unedited documents only and avoid documents with cuts. You may submit a photo/scan of a hard copy bill or a PDF file of a paperless bill. However, scans or screenshots should not have blurs or reflections and should not be in black and white. You should also scan all four corners of your document and ensure all text is readable.
• Keep the document unaltered, except when masking bank accounts or card numbers ( sensitive data can be covered).
• Make sure your document is in the correct format and file size. We accept .PDF, .JPG, .JPEG, and .PNG. If you are unsure of the file format, right-click on the document and click [get info]. Uploading documents in other formats will not work.
• Please note that your Proof of Address may take up to 1-2 working days to be reviewed. You will be notified about the outcome of the process once ready. There is no need to contact Customer Support.

Yes, bills for telecommunications packages are acceptable, such as the package for mobile phones, internet, and TV. However, mobile phone bills are not acceptable on their own.

Please make sure you enter a complete residential address that includes the flat/house number, street, and zip code.

We do not accept identification documents stating the Proof of Address, unclear copies, utility contract confirmation, or Proof of Address issued more than three months ago.

If your address verification details have changed, you can modify them from [Modify Proof of Address]. You'll receive an email notification once the modification is complete, please wait patiently.