Q. How do I access the products questionnaire?
To access the products questionnaire, you will need to access the relevant products page. Once you enter the page, you will receive a pop up asking you to complete the questionnaire.
Q. Why do I have to complete a Margin questionnaire?
Margin allows you to borrow money to increase your position size, which amplifies both potential gains and losses. If the market moves against your position, you could lose more than your initial investment and may face a margin call. We require you to complete this questionnaire to confirm that you understand the product, its risks, and are prepared for the responsibilities that come with trading Margin.
Q. Is there a pass or fail?
Yes, this questionnaire is graded and requires a passing score to start trading futures. You will need to achieve a minimum score of 80% to pass and gain access to the product.
Q. What should I do if I fail the questionnaire?
If you fail the questionnaire, don’t worry—it's not uncommon. You can retake the quiz. Please review the product’s features and risks to ensure you're better prepared.
Q. How many times can I retry?
You could retake the quiz as many times as you’d like. However, If you fail twice, there will be a 7-day cool-off period before you can try again. After each subsequent failed attempt, the same 7-day waiting period will apply before you're allowed to retake the quiz.
